Successfully analyzing a competitor takes vigilance and is
never-ending. Strategists must not only analyze their competitors as they
currently are, but how they expect them to be in the future based on their
past actions. When evaluating a competitor, it is important to consider rivalry
responses, whether it be through “price discounting, new product introductions,
advertising campaigns, and service improvements (Porter, 9).” Of all these actions, price discounting can
be particularly destructive as it “transfers profits directly from an industry
to its customers (Porter, 9).” This sort of price discounting of competitors
seems an easy solution for many businesses, but should be strongly considered
before this action is taken. Often competition creates a zero-sum, as “one
firm’s gain is often another’s loss (Porter, 10).” Porter claims this can be
avoided through careful segmentation of a market and differentiation of
products/services offered.
Better yet, is if a competitive relationship can be turned
into a positive-sum, increasing the profitability of an industry as a whole. I
think this strategy can be applied to many arts organizations, where often
organizations are competing for the same audience’s time and attention. Through
collaboration, institutions can bring their resources together, growing their
total audiences, and working together to build the total audience of art-goers
in a community. Through collaborative efforts, they can help the arts industry
as a whole by building a stronger customer base that is interested in their
products. This can be seen locally with the organization Attack Theater and its many
partners. Because they do not have a physical location for their performance,
they collaborate around the city with various other institutions. They have
participated in events at the CMOA, The Pittsburgh Cultural Trust, New Hazlett
Theater, to name a few. In doing this, they are building the artistic community
as a whole in Pittsburgh, building their audience from the ones that exist in
other arts spaces and vice versa.
This type of strategy can be used throughout the non-profit
sector as a whole as it can result in increased funding. Many foundations are
now interested in giving to organizations that use a collective impact
model. This requires collaboration between competing organizations to
provide greater change. When done well, this can lead to a positive-sum effect
where the entire community is better off, and each organization can better meet
its mission. I think there are many ways I can apply this in the future, as
more arts organizations are realizing the power of collaboration over rivalry
tactics.
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